Privacy Policy

When you contact us through our website, request a Tree Fit Assessment, or submit a quote form, we may collect the following personal information:

• Your name, phone number, and email address

• Property address or service location

• Photos or descriptions of your site that you voluntarily provide

• Any other information you choose to share in a message or form submission

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and referring URLs. This information is collected through standard web server logs and analytics tools.

We use the information we collect to:

• Respond to your inquiries and provide quotes or assessments

• Schedule and complete tree planting, moving, or removal services

• Send you project updates, confirmations, and aftercare information

• Improve our website and service offerings

• Comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with trusted third parties only as necessary to deliver our services, including:

• Service providers who assist with website hosting, analytics, or communications

• Subcontractors or equipment operators involved in your project (limited to what is necessary)

• Law enforcement or regulatory authorities if required by law

All third parties we work with are required to handle your information securely and in accordance with applicable privacy laws.

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

We may use Google Analytics or similar tools to understand how visitors use our site. These tools collect anonymized data and are governed by their own privacy policies.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Customer records related to completed projects are typically retained for a minimum of seven (7) years for accounting and warranty purposes.

You may request deletion of your personal information at any time by contacting us directly, subject to any legal obligations we may have to retain certain records.

As a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including:

• The right to access the personal information we hold about you

• The right to correct inaccurate or incomplete information

• The right to withdraw consent for certain uses of your information

• The right to file a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the information below.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the effective date noted below. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

The Big Tree Company

Sundre, Alberta, Canada

Email: [email protected]

Phone: (403) 123-4567